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Customer Service

Return Policy:

If you are not 100% satisfied with your purchase, we will be happy to accept a return for a refund. With our 30 day return policy, there are no special catch or exception. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition. It is a simple process. Hayadi Inc. wants to make your shopping and return experience as easy and safe as possible. Please contact us info@hayadi.com with any additional questions or concerns you may have.

  • You can return your purchase for up to 30 days from the purchase date.        
  • Returned products must be in the condition you received them and in the original box and/or packaging for a merchandise refund.
  • Any returned products will be assessed a 20% restocking fee on the merchandise.
  • You just have to mail it back to our warehouse.  You will be responsible for the return shipping. Once you send the package back to us, please email us the following information: order #, purchase date, name of the return item, and return tracking information.
  • Once your return is received and inspected by our warehouse staff,
  • We will process your refund and automatically apply a credit to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take up to 10 business days after your credit is applied for it to post to your account.

Exchange & Return Address:

Hayadi Inc.

Attn: Returns

4530 John Marr Dr.

Unit B

Annandale, Va 22003

 

Can I cancel an online order on www.Hayadi.com?

You may cancel your order, if you submit your request to info@hayadi.com within 2 hours of placing the order.  If the order is shipped before the request, you may still return the items for a refund. Please follow our return policy to return your unused items.

What do I do if I received a damaged product?

You must contact us immediately. There is a 24 hour grace period, once you have received the damaged item. There is no exception to this rule. Each order delivery has a tracking number with detailed information of the date and time of the shipment delivered. Please do not contact us after the 24th hour when you have received the damaged delivery. Your request will not be accepted. We will replace the damaged product at no charge and we will ship the replacement product to you for free. Please send us a picture and an e-mail describing the damage to info@hayadi.com, and we will reply to you with instructions on what to do with damaged package. Please save all the packaging and contents.